Terms of Service

Effective Date: 27 July 2026

Welcome to ApnaFood.pk ("ApnaFood.pk", "we", "our", or "us"). These Terms of Service govern your access to and use of our website and services. By using ApnaFood.pk, you agree to comply with these Terms.

1. About ApnaFood.pk

ApnaFood.pk is a local food discovery platform that helps users find restaurants, cafes, bakeries, street food vendors, minimarts, and other food-related businesses.

ApnaFood.pk is primarily an information and discovery platform. We do not act as a restaurant, food seller, delivery company, grocery store, marketplace intermediary, charity, fundraising agency, or public donation organisation.

For restaurant/customer activity, we do not:

• Sell food;
• Accept or process customer food-order payments;
• Provide delivery services;
• Act as a restaurant, grocery store, or seller;
• Participate in transactions between users and businesses.

Any purchase, enquiry, reservation, order, payment, or delivery takes place directly between you and the business.

Separately, ApnaFood.pk may accept payments or contribution requests for platform-related services such as owner packages, featured listings, advertising, partner program activity, and community support contributions. These platform payments do not create a restaurant/customer transaction and do not make ApnaFood.pk responsible for food sales, delivery, food quality, restaurant fulfilment, or business services.

2. Eligibility

You must use this website lawfully and provide accurate information when creating an account or submitting content.

3. Business Listings

Business information published on ApnaFood.pk may be provided by business owners, authorised representatives, publicly available sources, or updated through our editorial process.

Although we make reasonable efforts to keep information current, we cannot guarantee that every listing is complete, accurate, or up to date.

4. Menus, Prices and Availability

Menus, prices, operating hours, promotions, product availability, and services may change without notice.

Businesses are solely responsible for maintaining accurate information.

Always confirm details directly with the business before visiting or placing an order.

5. Reviews and Ratings

Users may submit reviews based on genuine personal experiences.

Reviews must not contain:

• False information;
• Offensive language;
• Hate speech;
• Personal attacks;
• Unlawful content;
• Promotional spam;
• Fake or misleading statements.

We reserve the right to edit, reject, moderate, or remove reviews at our discretion.

Business owners may respond to reviews in accordance with our moderation policies.

6. Business Owners

Business owners are responsible for ensuring that information published about their business is accurate and lawful.

By submitting content, you confirm that you own or have permission to use all text, logos, menus, photographs, trademarks, and other materials provided.

7. User Conduct

You agree not to:

• Misuse the platform;
• Submit false information;
• Impersonate others;
• Upload malicious software;
• Scrape or copy website content without permission;
• Interfere with website operations;
• Infringe intellectual property rights;
• Create fake accounts or fake reviews.

Violation of these Terms may result in suspension or permanent removal of your account.

8. Intellectual Property

Unless otherwise stated, all website content, software, branding, logos, design, graphics, and original material are owned by ApnaFood.pk or licensed to us.

You may not reproduce, copy, or distribute our content without written permission.

Business names, trademarks, and logos remain the property of their respective owners.

9. Platform Payments, Packages, and Community Support

ApnaFood.pk may offer paid owner packages, featured placement, advertising, sponsorship, partner-related payments, and community support contribution options. These payments support platform operations, visibility tools, development, infrastructure, hosting, security, maintenance, production expenses, and future expansion.

Community support contributions are not food-order payments and are not charity donations. They are voluntary support contributions toward the improvement and growth of the ApnaFood.pk platform and community food discovery ecosystem.

All community support contributions are received and managed by WEBIFF SOLUTIONS, the official development company and technology partner behind ApnaFood.pk. Funds are allocated toward ongoing development, maintenance, hosting, infrastructure, production costs, security, backups, image storage, customer support, payment processing, research, and future expansion of the platform.

Payment methods may include bank transfer, EasyPaisa, JazzCash, debit/credit card payment through Whop or another payment gateway, QR-based payment, or other methods enabled by admin. Third-party payment providers may apply their own terms, verification rules, fees, security checks, chargeback processes, limits, and processing timelines.

Payment submissions, screenshots, transaction IDs, receipts, invoices, supporter recognition, sponsorship placement, and package activation may be reviewed, approved, rejected, delayed, reversed, refunded, or corrected by admin where necessary for verification, fraud prevention, abuse prevention, payment disputes, technical errors, or policy compliance.

Unless explicitly stated otherwise in writing, contributions and platform payments do not purchase ownership, equity, profit share, voting control, guaranteed feature delivery, guaranteed launch timeline, or any right to direct platform operations. Roadmaps, upcoming services, and feature descriptions are plans and may change based on technical, business, legal, operational, or community priorities.

10. Receipts, Refunds, and Status

Receipts or acknowledgements may be generated after payment review or completion. A pending status does not mean a payment has been verified. A completed status means the admin has marked the contribution or platform payment as accepted in our records.

Refunds, reversals, failed payments, duplicate payments, chargebacks, suspicious transactions, or incorrectly submitted details may be handled case by case. Third-party gateway/card payments, including Whop-enabled debit/credit card payments, may be subject to the provider's own policies and processing times.

Supporter recognition, badges, newsletters, early feature access, roadmap voting, sponsor placement, and similar benefits are optional platform acknowledgements. They may be changed, paused, moderated, or removed if needed for platform integrity, privacy, abuse prevention, or operational reasons.

11. Third-Party Services

Our platform may contain links to:

• Google Maps;
• WhatsApp;
• Telephone numbers;
• Business websites;
• Social media pages;
• Third-party advertisements.

We are not responsible for the content, privacy practices, payment processing, fees, availability, verification decisions, dispute handling, or services provided by third parties.

12. Disclaimer

ApnaFood.pk does not guarantee:

• Food quality;
• Food safety;
• Freshness;
• Halal status;
• Hygiene standards;
• Restaurant licensing;
• Menu accuracy;
• Pricing;
• Delivery times;
• Customer service;
• Nutritional information;
• Allergen information;
• Business availability.

Users should verify important information directly with the relevant business.

13. Limitation of Liability

To the fullest extent permitted by applicable law, ApnaFood.pk shall not be liable for any direct, indirect, incidental, or consequential loss arising from:

• Reliance on listing information;
• Interactions with businesses;
• Purchases made directly with businesses;
• Inaccurate listings;
• Business closures;
• Pricing changes;
• Third-party services;
• Payment provider delays, declines, fees, disputes, chargebacks, or verification issues;
• Changes to contribution options, sponsor recognition, roadmap items, or platform features.

14. Partner Program

Approved partners may receive a referral code or referral link to invite listing owners to register on ApnaFood.pk. Partner participation is optional and subject to admin approval, review, pause, rejection, or blacklist at our discretion.

Partner commission is payable only on eligible, verified owner package payments and only within the commission eligibility period set by ApnaFood.pk. The default commission rate, tier, eligibility window, and withdrawal threshold may be changed or extended by admin according to platform policy.

Referred listing owners may receive a 10% discount on their first month when they register through an active partner referral link. Normal package rates apply from the next month.

Partners agree that:

• They will not refer themselves or earn commission from their own account, listings, payments, family-controlled duplicate accounts, or accounts using the same payout number;
• They will not spam, mislead users, use fake claims, bulk-message unlawfully, or promote referral links in a way that may harm ApnaFood.pk domain reputation;
• They will use only accurate and lawful promotional language;
• Commission may be held, rejected, reversed, or removed if a payment is refunded, cancelled, disputed, fraudulent, self-referred, or abusive;
• Partner links may use a 30-day referral cookie to credit valid owner registrations;
• Referral credit is assigned according to valid tracking records and may be reviewed or adjusted by admin if there is a dispute, duplicate referral, technical issue, abuse, or incomplete attribution.

Withdrawals are available only when the partner reaches the minimum withdrawal threshold and has valid payout details. Payouts are supported only through JazzCash or EasyPaisa unless admin announces another method.

The partner full name must match the registered JazzCash or EasyPaisa account name. If the name does not match, withdrawal may be delayed, held, or rejected until corrected. CNIC verification may be required before first withdrawal, when commissions exceed a review threshold, or when suspicious activity is detected.

Admin may pause or blacklist a partner for spam, misleading promotions, fake signups, duplicate accounts, self-referrals, payout mismatch, suspicious activity, or violation of these Terms. Blacklisted partners may lose access to referral links, new commissions, and withdrawals pending review.

15. Account Suspension

We may suspend or terminate any account or listing that violates these Terms, applicable laws, or our platform policies.

16. Changes to These Terms

We may update these Terms from time to time. Continued use of the website after changes become effective constitutes acceptance of the revised Terms.

17. Contact

If you have any questions regarding these Terms, please contact us through the Contact page available on ApnaFood.pk.